We will get personal information from you when you book tickets, enquire about our work, register with us or subscribe to one of our services online. Personal information includes your name, address, email address, telephone number, country of residence and credit or debit card details. We need this information to process your booking and to contact you if there any problems with your ticket purchase.
Personal information will be held on our system and used to process your bookings, for mailing list subscriptions and to provide you with any other services, products or information you have requested. In order to do this, we may need to share your personal information, including card details, with our secure service providers and agents. Credit or debit card details will only be used for the purpose of handling an individual transaction. When you provide your details we will ask you if you would like to receive news and information about Reading Rep and other arts organisations. We will not sell, trade, or rent your personal information to others without your permission and we will only use your information in accordance with your decisions. You can change your choices about how we use your personal information at any time, via our website or by contacting our Box Office at [email protected] We are always looking for ways to better understand our audiences and improve the services we provide to you. To do this, we may analyse personal information from our website users and log files created to record the details of your visit to our website. Log file information does not allow you to be personally identified. From time to time we may ask you for further information. We will always tell you how we will use any further information you give us.
You can update your details online, or notify us at [email protected] if your personal information changes or you wish to correct it. We will try to update, correct or remove your personal information as soon as possible.
Whilst we cannot guarantee the security of the Internet, we do take precautions to protect your information and our website has security measures in place for secure online transactions. All personal information we receive is stored on a server in a secure environment. Only employees and approved contractors and developers who need the information to perform specific jobs have access to personal information.
We may release your personal information (including card details) or use your information other than as stated in this Policy, if we believe it is necessary to comply with laws or regulations, if requested to do so by police investigating illegal activities, to enforce compliance with our terms and conditions, or to protect our services and other users.
From time to time our website may contain links to other websites. We are not responsible for the privacy practices or content of other websites so please refer to those websites’ privacy policies.
If you are under 18 years old, you must obtain your parent or guardian’s consent before providing your personal information to our website.